
I’ve had my Polar S625X for almost three years—most of them happy ones and I’ve really enjoyed having the near-real time pace information. It was a bit big and had its idiosyncrasies but it did what I wanted it to—gave me speed, distance, pace, and heart rate.
The WearLink transmitter, the strap that you wear across your chest that provides heart rate info also was the first one from Polar to have a user-changeable battery. Basically a camera battery, it sure beat the previous models that required you to send the strap to Polar for a simple battery change.
I had to replace the battery for my WearLink transmitter about a year ago and I knew it was going to be trouble. The case cover requires a coin or a really large flat-head screwdriver to twist open the cover. The problem is that the plastic that the cover is made of is pretty soft and you need to exert a considerable amount of force to open it. In the process of this battery change I managed to strip the slot. I was able to put a fresh battery in and close it but I knew I’d never be able to open it again—the cover was stripped and no coin or screwdriver was going to be able to get a bite on it.
I hate being right. A few weeks ago I needed to replace the battery again and it was no use—the cover is completely stripped and nothing gets a decent enough bite on it to open it.
And how much is an entirely new WearLink strap? $60. This is probably part of Polar’s plan because when I went to Fleet Feet to buy the new strap I saw this new model—the RS800sd. This one is purely a running watch—it doesn’t offer the cycling features that the S625x do but I haven’t been riding in a cricket’s age.
Well, I need a new strap, that’s $60 right there (plus tax so let’s call it $65). Then, the S625X does not have a user-replace battery on the wrist unit—opening it up and replacing it by anyone but Polar voids the warranty. And since my S625x is 3 years old the battery is likely to need replacing soon. Shipping, time, hassle, and the fee that Polar charges to replace this—let’s call this $25. And while the RS800sd is $422 at RoadRunner Sports (if you belong to the VIP club), there’s no shipping or tax. And both batteries are user-replaceable—wrist unit and WearLink transmitter (although I’ve already talked about the transmitter and that scam).
I was always bad at math but sometimes that can be a plus because in my mind the RS800sd seemed to be a wise choice. RoadRunner could have it to me in a few days and it might be the spark I need to get serious about running again. What price can you put on your health J ?
So a few days later the man in brown I love to see comes running up my sidewalk with the RoadRunner box. I drop everything I’m doing and carefully unpack it. To activate the watch (essentially turning it on for the first time) requires you to press the OK button twice. I press twice. Nothing happens. Press twice again, still blank. Again. Again. Harder. Harder. No dice. She’s DOA. Frickin’ Finns. And the Polar support line is already closed for the day. I call RoadRunner; they answer but can’t help me. Send it back they say. I elect to wait until tomorrow when I can get a hold of Polar support.
Early the next day I call Polar. Send it back they say. Thanks. Another call to RoadRunner. I explain my issue, tell them my watch is DOA and this impulse buy is quickly fading to buyer’s remorse. They say they’ll send another one without waiting for the dead one and have it shipped overnight, Saturday delivery, for free. They know how to quell a return; I have to hand it to them.
Saturday arrives, another man in brown comes running up my sidewalk, new watch in hand. Unbox it, press twice, see the entire display area go dark with liquid crystal. But then, nothing. After a few seconds it goes blank again. Repeat. Black screen, blank screen. No “Welcome to Polar” like it’s supposed to say before kicking off the configuration wizard. Frickin’ Finns.
Finally I figure out that the instructions are WRONG (they were wrong on the S625x, too) and you have to press OK twice and then DOWN. The wizard kicks off, enter age, weight, height, English, etc. But there’s another problem. The OK button doesn’t depress very well or maybe it’s not being registered properly but it doesn’t have much “travel” to it. The S610 was like this too but was improved in the S625x with that big red button. This is one of those tactile buttons that everyone hates—the kind where you’re not sure if you pressed it or not. I finally get through the config wizard but my confidence in this watch is already shaky. I’ve got a 60-day money-back guarantee with RoadRunner and I won’t be shy about returning it if this OK button ends up being an issue. I remember with the S610 I’d be rushing to get across some imaginary finish line and would try to stop the stopwatch and it wouldn’t respond—I’d be crushing the OK button to make it stop and it wouldn’t respond—you could never tell when the button was depressed.
Still early in the evaluation, however. There are some compelling features about the RS800sd and it is making me get up tomorrow for a run so I can calibrate it so maybe it’s operating exactly as it should.